Last updated: 11th August 2025
At The Future Skills Hub, we are committed to protecting your personal information and upholding your rights to privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you interact with our website, services, or learning communities.
The Future Skills Hub is a purpose-driven educational platform that supports families and young people in developing academic, digital, emotional, and real-world skills. This policy applies to all data collected through our website, enrolment processes, communications, and community engagement tools.
We may collect the following categories of personal data:
Full name and contact details (including email address and phone number)
Age, educational level, or role (e.g., parent, student, educator)
Demographic information (e.g., location, interests, preferred learning areas)
Records of your interactions with our services and content
Technical data (e.g., IP address, browser type, cookies, website usage patterns)
In some cases, we may collect sensitive or special category data with your explicit consent (e.g. accessibility needs or learning preferences).
We process your data to:
Provide access to Courses, Classes, and other Services
Personalise learning experiences and communications
Respond to your enquiries, support requests, or feedback
Send relevant updates, promotional materials, and educational content (only if you opt in)
Improve the functionality, design, and performance of our website and offerings
Comply with our legal obligations and ensure the safety of our Online Learning Communities
All personal data is processed on a lawful basis, including your consent and our contractual obligation.
We take your privacy seriously. To prevent unauthorised access, loss, misuse, or disclosure, we have implemented appropriate physical, electronic, and managerial safeguards, including:
Secure servers and encrypted data storage
Access controls and secure passwords
Regular security audits and updates
Only authorised personnel or facilitators involved in programme delivery have access to your data and only as necessary.
Our website uses cookies to enhance your user experience. A cookie is a small file stored on your computer that helps us analyse web traffic and recognise returning users.
We use both session and persistent cookies to:
Authenticate users and maintain login sessions
Store your preferences
Improve website usability and functionality
Analyse traffic via tools such as Google Analytics
Support the security of user accounts
You may choose to disable cookies through your browser settings. However, this may impact your experience on our website.
Our website may contain links to third-party websites for informational purposes. Once you leave our site, we are no longer responsible for how your information is handled by those platforms. We encourage you to review the privacy policies of any external sites you visit.
You have the right to:
Request access to the personal data we hold about you
Ask for corrections to inaccurate or incomplete data
Withdraw your consent to marketing at any time
Request the deletion of your data (subject to legal or operational requirements)
Object to or restrict certain types of data processing
Request portability of your data in a structured, machine-readable format
If you wish to exercise any of your rights or update your preferences, please contact us at: [email protected]
We will respond to all data requests within one calendar month. There is no fee for these requests unless they are unfounded or excessive.
You will only receive marketing communications from us if you have opted in to do so. You may unsubscribe at any time by following the instructions in our emails or contacting us directly.
We do not sell, lease, or trade your personal information to third parties. We may share limited data with trusted service providers who assist in delivering our Services, under strict data protection agreements.
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy. When data is no longer required, it will be securely deleted or anonymised.
This Privacy Policy may be updated periodically to reflect changes in our services, practices, or legal obligations. Please check this page regularly for the latest version. Continued use of our website and services constitutes your acceptance of any updated terms.
If you have questions about this Privacy Policy, or if you believe any information we hold about you is inaccurate or needs to be updated, please contact: [email protected]
If you are dissatisfied with how we process your data, you also have the right to make a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk